At Firevegas Casino, we are committed to promoting responsible gambling and supporting our players in maintaining control over their gaming activities. Our Self-Exclusion Policy is designed to allow players to take a break from gambling if they feel it is becoming problematic, and to exclude themselves from our platform for a specific period or indefinitely.

2. What is Self-Exclusion?

Self-exclusion is a voluntary process in which a player chooses to temporarily or permanently exclude themselves from accessing their account and participating in any gambling activities on our platform. This option is available to help players manage their gambling habits, particularly if they believe that they are unable to gamble responsibly.

3. Types of Self-Exclusion

Players may choose from the following types of self-exclusion:

• Temporary Self-Exclusion: Players can opt to temporarily suspend their account for a specified period, such as 24 hours, 7 days, 30 days, 90 days, or any duration that suits them.
• Permanent Self-Exclusion: Players can choose to permanently exclude themselves from the casino platform, which will prevent them from accessing their account or any gambling services indefinitely.

4. How to Self-Exclude

To initiate a self-exclusion, players can follow these steps:

1. Log into Your Account: Access your account and navigate to the Responsible Gambling section.
2. Choose Your Exclusion Duration: Select either a temporary or permanent self-exclusion, depending on your needs.
3. Submit Your Request: Confirm your self-exclusion by submitting the request. If you choose a temporary exclusion, you will be asked to specify the duration of your break.
4. Confirmation: Once your self-exclusion request is processed, you will receive a confirmation email, and your account will be suspended accordingly.

5. Restrictions During Self-Exclusion

While self-excluded, players will be unable to:

• Log into their account.
• Make deposits, place bets, or participate in any gambling activities.
• Receive promotional emails or marketing materials.
• Access any gaming services on the platform.

Additionally, any pending bonuses or winnings may be impacted by the self-exclusion period, depending on the terms of the specific bonus.

6. Reinstating Access After Temporary Self-Exclusion

For temporary self-exclusion periods, players may request to resume their access after the selected period has ended. This can be done by contacting customer support or submitting a request through the responsible gambling section of their account. Depending on the policy and duration of the exclusion, players may be required to undergo a cooling-off period or wait a set period of time before regaining access.

7. Permanent Self-Exclusion and Reinstatement

If a player opts for permanent self-exclusion, their account will be closed indefinitely. Once self-excluded permanently, it is not possible to reverse the decision, and the player will not be able to re-open their account.

In the event that a player wishes to end a permanent self-exclusion, they must contact customer support directly. We may ask the player to provide certain information or complete a thorough review process before any reinstatement is considered. However, the final decision will be made in accordance with our responsible gambling policies and local regulations.

8. Third-Party Self-Exclusion Services

In addition to the self-exclusion options available directly through our platform, we encourage players to consider using independent, third-party self-exclusion services, such as:

• GamStop (UK): A free service that allows players in the UK to self-exclude from all licensed online gambling websites.
• GamCare (UK): Provides support and guidance for individuals experiencing gambling problems.
• Other Local Gambling Help Resources: Depending on the player’s country of residence, local gambling support and self-exclusion services may be available.

9. Responsible Gambling Tools

In addition to self-exclusion, we offer a range of responsible gambling tools to help players manage their gambling behavior, including:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to manage how much you spend.
• Loss Limits: Set limits on the total amount you can lose during a specified time period.
• Session Time Limits: Control how long you can play before taking a break.
• Reality Checks: Get periodic notifications reminding you of how long you’ve been playing.

These tools are available within your account settings and can be adjusted at any time.

10. Customer Support

Our customer support team is available to assist with any questions or concerns regarding self-exclusion. If you need help setting up a self-exclusion or if you would like to discuss responsible gambling measures, please contact us at email: [email protected].

11. Monitoring and Enforcement

Once a self-exclusion is set in place, we ensure that it is strictly enforced. We will take all necessary steps to prevent the player from accessing their account or being exposed to marketing and promotional materials during the self-exclusion period.

12. Policy Review

This policy will be regularly reviewed and updated to ensure that it meets the latest regulatory requirements, industry standards, and best practices in responsible gambling. Any changes to the policy will be communicated to our players through our website or by email.